Beesiness Terms of Service

1. Parties and Acceptance of the Terms

1.1 These Terms of Service (the "Terms") are entered into between Beesiness ("Beesiness" or the "Company") and the natural or legal person (the "Customer" or "you") using the services provided through the beesiness.com domain and the related mobile, desktop, and browser applications (collectively, the "Service"). Inquiries regarding the Company's commercial and corporate identity information may be directed to info@beesiness.com.

1.2 By registering for the Service, creating an account, accessing the Service on behalf of an organization (workspace), or continuing to use the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree to the Terms, you must not use the Service.

1.3 If you accept on behalf of a legal entity, you represent and warrant that you are authorized to represent that entity and to bind it to these Terms; in that case, "Customer" refers to that legal entity.

1.4 The Service is not directed at children with respect to individual account registration. Users creating an account on their own behalf must be at least 16 years of age. Use through educational institutions is governed by Section 11.6.

1.5 These Terms, together with the Privacy Policy and, where applicable, any separately executed data processing agreement (DPA) between the parties, constitute the entire agreement of the parties regarding the use of the Service. The effective date is July 17, 2026.

2. Definitions

2.1 The following terms used in these Terms shall have the meanings set out beside them:

• "Service": the AI-powered meeting assistant service provided by Beesiness, consisting of a recording bot that joins meetings ("Beely · Recording"), bot-free local recording applications, transcripts, AI summaries, action items, decision outputs, the team knowledge base ("Ask"), and related integrations.
• "Customer": the natural or legal person that uses the Service and/or subscribes to the Service on behalf of an Organization.
• "Organization" or "Workspace": the workspace created by the Customer, to which multiple Users may be attached.
• "User": a natural person authorized to access the Service under the Customer's Organization.
• "Customer Content": meeting audio recordings and transcripts processed through the Service, the AI outputs generated from them, and any other content uploaded to or created through the Service by the Customer.
• "Plan": the subscription tiers of the Service, offered free of charge or for a fee, with defined usage limits.
• "KVKK": the Turkish Personal Data Protection Law No. 6698; "GDPR": the General Data Protection Regulation (EU) 2016/679.

3. Description and Scope of the Service

3.1 Beesiness is an AI-powered meeting assistant service. The bot named "Beely · Recording" joins Google Meet, Zoom, or Microsoft Teams meetings at the Customer's instruction and records them. In addition, local recording without a bot is possible via the mobile, desktop, and Chrome applications.

3.2 The Service generates transcripts, AI summaries, action items, and decision outputs from recorded meetings; makes these outputs searchable in the team knowledge base ("Ask"); and, at the Customer's option, can deliver action items to third-party tools such as CRM, Slack, and similar applications.

3.3 The Customer may optionally connect their Google Calendar account to the Service on a read-only basis (the calendar.events.readonly scope) to enable the bot to automatically join upcoming meetings. This connection can be removed at any time.

3.4 Beesiness may enhance or modify the functions of the Service or add new features. Changes that materially reduce the scope of the Service will be notified in accordance with Section 16.

3.5 A self-hosted / on-premises option, under which the Service is hosted on the customer's own infrastructure, is available for enterprise customers; the scope of this option is determined by a separately executed agreement.

4. Account and Organization (Workspace) Responsibilities

4.1 Account creation takes place by signing in with a Google or Microsoft account. The Customer is responsible for ensuring that the information provided during and after registration (including name, email, organization name, and role) is accurate, current, and complete.

4.2 The Customer is obligated to maintain the confidentiality of account authentication credentials and is responsible for all activities carried out through their account. Any suspected unauthorized use of the account must be reported immediately to info@beesiness.com.

4.3 Organization administrators have the authority to add/remove Users, assign roles and access permissions, configure retention periods, and manage integrations. The Customer is obligated to ensure that all Users under its Organization use the Service in accordance with these Terms and is liable for the acts and omissions of Users as if they were its own.

4.4 The Customer is responsible for providing the necessary internal notifications to the Users added to its Organization and to meeting participants.

5. Lawfulness of Meeting Recordings

5.1 The recording of meetings is subject to legal requirements that vary by jurisdiction (including one-party or all-party consent). The Customer (meeting host / Organization) is solely responsible for having the legal basis required to record a meeting and for obtaining participant consents in accordance with the legislation of its own jurisdiction.

5.2 Beesiness provides the following mechanisms to support a lawful recording process:

• When the bot joins a meeting, it visibly identifies itself under the name "Beely · Recording" and announces that recording is taking place.
• A consent page informing participants is provided for each meeting.
• Participants who object to being recorded may ask the meeting host to remove the bot from the meeting.

5.3 The provision of these mechanisms does not eliminate the Customer's obligation under Section 5.1 or transfer it to Beesiness. The Customer agrees to indemnify Beesiness, to the extent permitted by applicable law, for damages arising from claims, lawsuits, and administrative sanctions brought against Beesiness by third parties due to unlawful recording.

5.4 The roles of the parties in the processing of personal data relating to meeting content are set out in the Privacy Policy and, where applicable, the DPA; as a rule, the Customer acts as the data controller and Beesiness acts as the data processor with respect to Customer Content.

6. Plans, Fees, and Payment

6.1 Free plan: The Service includes a free plan subject to a limit of 60 minutes of recording/transcription per month. Beesiness may change the scope of the free plan with notice in accordance with Section 16.

6.2 Paid plans: Paid plans are billed in advance on a monthly or annual basis. Payments are collected in US Dollars (USD) or Turkish Lira (TRY) through the payment service provider Stripe. Card details are not stored by Beesiness; payment data is processed directly by Stripe.

6.3 Renewal and cancellation: Subscriptions renew automatically at the end of each term for the same period. The Customer may cancel its subscription at any time; cancellation takes effect at the end of the then-current billing period, and access to the Service continues until the end of that period. Except where required by law, no refunds are provided for partial periods.

6.4 First-purchase refund: For the Customer's first paid purchase, the amount paid will be refunded provided that the request is made within 14 days of the purchase date and the Service has not been substantially used. Refund requests should be sent to info@beesiness.com.

6.5 Plan limits and fair use: Each plan is subject to monthly minute-based usage limits. The limits are set based on ordinary business use of the Service; generating artificial usage through automation, circumventing limits by means of multiple accounts, or overloading the Service in a manner that adversely affects other Customers' use constitutes a fair use violation. In the event of fair use violations, Beesiness may notify the Customer and recommend an upgrade to an appropriate plan, or reasonably restrict usage.

6.6 Price changes: Changes to fees and plans do not affect the current subscription term; material changes will be notified at least 15 days in advance in accordance with Section 16 and will take effect no earlier than the next renewal period.

6.7 Taxes: VAT and similar taxes applicable under prevailing legislation may be added to the stated fees.

6.8 Prohibition on resale: Reselling, renting, or sublicensing the Service to third parties without Beesiness' prior written consent is prohibited.

7. Intellectual Property Rights

7.1 Customer Content belongs to the Customer. The Customer retains all right, title, and interest in and to Customer Content, including audio recordings, transcripts, and the AI outputs generated from them.

7.2 The Customer grants Beesiness a worldwide, non-exclusive, non-transferable license to process Customer Content, limited solely to providing, maintaining, and securing the Service and carrying out the Customer's instructions. This license is limited to the period necessary for the provision of the Service.

7.3 The platform, software, algorithms, interfaces, designs, trademarks, and other intellectual property elements comprising the Service belong to Beesiness. These Terms do not convey any rights to the Customer other than a limited, non-exclusive, non-transferable right to use the Service for the duration of the subscription.

7.4 Suggestions and feedback submitted by the Customer regarding the Service may be used by Beesiness for product development purposes without giving rise to any payment or obligation; feedback is not covered by the definition of Customer Content.

8. Provisions Regarding AI Outputs

8.1 Transcripts, summaries, action items, and decision outputs are generated by automated systems; due to the nature of speech recognition and artificial intelligence technologies, they may contain errors, omissions, or misattributions. The Customer is obligated to verify the outputs before relying on them for important decisions; the outputs do not constitute legal, financial, medical, or other professional advice.

8.2 Customer Content is not used to train AI models. If any use for model improvement purposes is contemplated in the future, such use will be subject solely to the Customer's explicit opt-in, the data will be pseudonymized, and the practice will be announced before implementation.

9. Acceptable Use

9.1 When using the Service, the Customer and Users shall not engage in the following actions:

• Recording meetings or conversations in violation of applicable legislation, without obtaining the required consents;
• Processing content that infringes the intellectual property, personality, or privacy rights of third parties;
• Using the Service for harassment, fraud, unauthorized surveillance, or other abusive purposes;
• Attempting to access the source code of the Service or its components, reverse engineering, decompiling, or creating derivative systems;
• Circumventing the Service's security measures, conducting unauthorized penetration testing, distributing malware, or intentionally overloading the systems;
• Sharing access credentials with unauthorized persons or reselling the Service in violation of Section 6.8;
• Systematically examining the Service for the purpose of developing a competing product, or publishing benchmarking results without Beesiness' consent.

9.2 In the event of a breach of this Section, Beesiness may exercise the suspension and termination rights set out in Sections 14 and 15.

10. Third-Party Services and Integrations

10.1 The Service interoperates with meeting platforms such as Google Meet, Zoom, and Microsoft Teams. Use of these platforms is subject to the respective providers' own terms and policies; the Customer is obligated to comply with those terms.

10.2 The Google Calendar connection is optional and limited to a read-only scope. Beesiness' use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used solely for displaying upcoming meetings and automatically joining them; details are set out in the Privacy Policy.

10.3 Payments are processed through Stripe and are subject to Stripe's terms of service.

10.4 Data transfers via CRM, Slack, and similar integrations enabled at the Customer's option are deemed to be the Customer's instruction. Beesiness is not responsible for the availability or content of third-party services or for changes to such services; a change in a third-party service affecting the relevant integration shall not be deemed a fault of Beesiness.

11. Protection of Personal Data

11.1 Detailed information on the processing of personal data is set out in the Privacy Policy, which forms an integral part of these Terms. Beesiness processes personal data in accordance with the KVKK and, to the extent applicable, the GDPR.

11.2 Primary data hosting takes place in the European Union. Transfers to third countries are safeguarded by the EU Standard Contractual Clauses and are carried out in accordance with the KVKK's provisions on transfers abroad (Article 9).

11.3 Default retention periods: audio recordings are retained for 90 days (12 months with the Storage Plus add-on or on Business Plus and above) and transcripts for 2 years. Account deletion requests are fulfilled within 30 days. Data subject requests are answered within 30 days at the latest (in accordance with KVKK Article 13 and the GDPR); requests may be submitted to info@beesiness.com.

11.4 Beesiness implements appropriate technical and organizational measures, including encryption in transit and at rest, role-based access control, and audit logs. In the event of a breach affecting personal data, affected Customers and, where required, the Turkish Personal Data Protection Board and the relevant supervisory authorities are notified within 72 hours.

11.5 Subprocessors are disclosed by category in the Privacy Policy; the current named list may be requested from info@beesiness.com, and Customers are notified 30 days before new subprocessors are engaged.

11.6 For education (K-12) customers, the school/institution is the data controller with respect to student data; Beesiness processes such data solely in accordance with the institution's instructions, and the management of parental consents rests with the institution.

12. Disclaimer of Warranties

12.1 The Service is provided "as is" and "as available". Beesiness uses commercially reasonable efforts to keep the Service operational; however, to the maximum extent permitted by applicable law, it makes no warranty, express or implied, that the Service will be uninterrupted, error-free, or fit for a particular purpose.

12.2 Beesiness shall not be held liable under warranty for interruptions and disruptions arising from internet infrastructure, meeting platforms, or other third-party services, or for the AI output errors described in Section 8.1.

12.3 Where the Customer qualifies as a consumer, its rights under mandatory consumer protection legislation are reserved.

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, Beesiness' total liability arising from these Terms or the Service is limited to the total amount of fees actually paid by the Customer to Beesiness in the 12 (twelve) months preceding the event giving rise to liability.

13.2 To the extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, or consequential damages, including loss of profit, loss of business, loss of reputation, loss of data, and the cost of substitute services.

13.3 The limitations in this Section do not apply to liability arising from intent or gross negligence, or to other cases of liability that cannot be limited or excluded by law.

13.4 For use under the free plan, and subject to Section 13.3, Beesiness' liability is limited to the minimum level permitted by applicable law.

14. Suspension

14.1 Beesiness may suspend, in whole or in part, the Customer's or the relevant User's access to the Service in the event of (a) a material breach of these Terms, in particular Section 9, (b) a serious risk to the security of the Service, other customers, or third parties, (c) payment default, or (d) an order of a competent authority or a legal obligation.

14.2 To the extent legally possible and reasonable, Beesiness will inform the Customer before the suspension or as soon as possible thereafter, and will limit the suspension to the duration of the cause. Subscription fees continue to accrue during the suspension period, except where the suspension results from Beesiness' fault.

15. Termination and Post-Termination Provisions

15.1 The Customer may cancel its subscription at any time in accordance with Section 6.3 and may request the deletion of its account.

15.2 Either party may terminate the agreement if the other party materially breaches these Terms and the breach is not cured within 30 days despite written notice. In cases of serious breach of Section 9 or unlawful use, Beesiness may terminate the agreement immediately.

15.3 In the event of termination or account closure, the Customer may export Customer Content prior to termination using the tools provided in the Service. Account deletion requests are fulfilled within 30 days of the request date, subject to statutory retention obligations.

15.4 Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law and jurisdiction) shall remain in effect after termination.

16. Changes to the Terms

16.1 Beesiness may update these Terms. Material changes will be announced at least 15 days before they take effect, by email and/or via in-app dashboard notification. Non-material changes (such as typographical corrections and clarifying wording) take effect upon publication.

16.2 Continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms. A Customer who does not accept a material change may terminate its subscription before the change takes effect; in that case, the amount corresponding to the unused prepaid period will be refunded on a pro rata basis.

17. Governing Law and Jurisdiction

17.1 These Terms are governed by the laws of the Republic of Türkiye, excluding its conflict of laws rules.

17.2 The Istanbul (Central/Çağlayan) Courts and Enforcement Offices shall have jurisdiction over disputes arising from or in connection with these Terms.

17.3 Where the Customer qualifies as a consumer, its rights under mandatory legislation are reserved, including the right to apply to the courts of the consumer's place of residence and to consumer arbitration committees.

18. General Provisions and Contact

18.1 Severability: If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions shall not be affected; the invalid provision shall be deemed replaced by a valid provision that most closely reflects the parties' intent.

18.2 Entire agreement: These Terms, together with their annexes and the policies referenced herein, constitute the entire agreement of the parties regarding the Service and supersede any prior oral or written understandings; if a separate written agreement has been executed between the parties, that agreement shall prevail in the event of a conflict.

18.3 Waiver: A party's failure to exercise any right shall not constitute a waiver of that right.

18.4 Assignment: The Customer may not assign its rights and obligations under these Terms without Beesiness' written consent. Beesiness may assign these Terms in connection with a merger, acquisition, or transfer of assets; in such case, the Customer will be informed.

18.5 Force majeure: Delays in performance or impossibility of performance resulting from events beyond the parties' reasonable control (including natural disasters, war, large-scale infrastructure and internet outages, and acts of competent authorities) shall not constitute a breach by the affected party.

18.6 Notices: Notices to Beesiness shall be sent to info@beesiness.com; notices to the Customer shall be made to the email address registered on the account and/or via the in-app dashboard.

18.7 Contact: Use info@beesiness.com for everything — general support, privacy and data subject (GDPR/KVKK) requests, reaching the data protection officer, security reports and legal matters. Naming the subject in your email subject line helps us route it faster.